Terms and Conditions

Terms and Conditions Laptop Beach Waterfront Boats Ocean

Effective Date: 2025-01-01

Welcome to Equator Tours. By using our website or booking our services, you agree to the following Terms and Conditions. Please read them carefully before proceeding.

1. About Equator Tours

Equator Tours is a travel service provider offering curated tours and travel experiences across East Africa. Our services are subject to availability and the terms outlined below.

2. Acceptance of Terms

By accessing our website or making a booking, you confirm that you:

  • Are at least 18 years of age or acting with parental consent
  • Have read and agreed to these Terms and Conditions
  • Accept our Privacy Policy, which forms part of this agreement

3. Booking and Payment

a. Booking Confirmation

Your booking is confirmed once full or partial payment is received and a confirmation email is issued.

b. Payment Methods

We accept credit/debit cards, mobile money, and bank transfers. All payments are processed via secure third-party gateways.

c. Pricing

All prices are listed in [currency] and are subject to change. Pricing includes stated services only. Any additional personal expenses or services not mentioned are your responsibility.

4. Cancellations and Refunds

a. Customer Cancellations

Cancellation requests must be submitted in writing. Refund eligibility depends on how far in advance the cancellation is made:

  • More than 30 days before departure: 80% refund
  • 15–30 days: 50% refund
  • Less than 15 days: No refund

Certain services (e.g., flights or hotel bookings) may be non-refundable, depending on partner policies.

b. Equator Tours Cancellations

We reserve the right to cancel a tour due to unforeseen circumstances (e.g., safety concerns, weather conditions). In such cases, a full refund or credit will be offered.

5. Changes to Itinerary

Equator Tours reserves the right to make reasonable changes to the itinerary in the event of force majeure, partner service failures, or operational constraints. We will make every effort to provide a comparable alternative.

6. Travel Documents and Health

You are responsible for:

  • Holding a valid passport with the required visa(s)
  • Meeting any vaccination or health requirements
  • Complying with local laws and travel advisories

Failure to comply may result in denied entry or service, for which Equator Tours bears no responsibility.

7. Liability and Disclaimer

While we strive to provide safe and enjoyable travel experiences, you acknowledge that:

  • Travel involves inherent risks, including accidents or delays
  • Equator Tours is not liable for personal injury, loss, or damage to property unless caused by proven negligence
  • We are not responsible for acts or omissions of third-party service providers

We recommend obtaining comprehensive travel insurance before departure.

8. Use of Our Website

You agree not to:

  • Use the site for unlawful purposes
  • Copy, scrape, or distribute content without permission
  • Submit false information or interfere with website functionality

All content, logos, and media on our site are the intellectual property of Equator Tours or its partners.

9. Governing Law

These Terms are governed by the laws of [Insert Country, e.g., Kenya]. Any disputes shall be resolved in the courts of [Insert Jurisdiction].

10. Changes to Terms

Equator Tours reserves the right to modify these Terms at any time. Updates will be posted on this page and will take effect immediately.

11. Contact Us

If you have questions about these Terms, please contact:

Equator Tours
Vuga, Stone Town, Zanzibar
Email: [email protected]